Returns

1. General Returns:
   - Customers can return items if they change their mind or are dissatisfied with the purchase. However, the item must be in resalable condition, and the original packaging must be included. Returns are accepted within 14 days after the customer receives the parcel. Items must be in their original condition, unused, and with all original packaging intact.

2. Faulty or Incorrect Items:
   - If a customer receives a faulty or incorrect item from EasyCarParts Limited, they should notify the company as soon as possible by contacting us at info@easycarparts.ie. EasyCarParts will attempt to replace the item promptly.

3. Return Procedure:
   - Customers should send an email to info@easycarparts.ie within 14 days of delivery. The email should include the customer's name, address, order number, and details of the returning products. Customers should await further instructions on how to proceed.

4. Cancellation Deadline:
   - To meet the cancellation deadline, customers must send a notice regarding the exercise of the right to cancel before the cancellation deadline expires.

5. Refund Process:

• If you return the Products to us:
  • Under your withdrawal right (see clause 6 above), we will process the refund due to you as soon as possible and, in any case, within thirty (14) working days of the day on which you gave us notice of cancellation. In this case, we will refund the price of the Products and any applicable delivery charges save for a fixed charge of €9.00 (regardless of the number of Products returned) corresponding to the costs of removal and return of the Products by the delivery company appointed by us.
  • Due to a lack of conformity (see clause 7 above), we will process the refund due to you as soon as possible and, in any case, within thirty (30) working days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

Please note that any refund shall be made using the same method originally used by you to pay for your purchase. Additionally, prior to providing a refund, we may first verify the details with the manufacturer and conduct an investigation if necessary.

6. Refund Method:
   - Any refund shall be made using the same method originally used by you to pay for your purchase. Refunds will be provided after investigation by the manufacturer to ensure the validity of the claim.

7. Return Conditions:
   - Any Products returned shall be subject to the following conditions:
     - You have contacted our customer service by email or telephone.
     - You have re-placed the Products in the package in which they were delivered to you.
     - The package is wrapped and safely secured.
     - You have contacted our customer service and asked for the package to be collected by us.
     - The package, together with a delivery notice (as supplied by us), has been remitted to the delivery company appointed by us.

8. Returning Products for which a Deposit has been Paid:
   - Some Products require a manufacturer deposit. The Customer will be informed of this when they place their Order. The amount of the deposit is invoiced by the Company in addition to the price of the Product in question. 
   - However, the Customer may get the said deposit refunded by returning the original part (that is going to be replaced by the Product concerned) to the Company.
   - Please note: the Customer must return the original part in the newly ordered part's original packaging within thirty (30) days after receiving their Order. After this period, the deposit money cannot be refunded. The shipping costs related to the return of Products for which a deposit has been paid are the sole responsibility of the Customer. The original part that is being returned must not be damaged, broken, or heavily corroded.

For a return, please contact us by email at info@easycarparts.ie. We approach each return individually.

These terms and conditions provide clear guidelines for customers wishing to return items purchased from EasyCarParts Limited. If you have any questions or require further assistance, please do not hesitate to contact us.

9. Adhesive Safety Tape:

   - All packaging containing parts will be covered with adhesive safety tape. If the safety tape is damaged or broken, it indicates that the part has been used or the original packaging has been opened.
   - In such cases, the product is considered unreturnable, and the customer will not be eligible for a refund or return. Therefore, please handle all packaging with care to maintain the integrity of the safety tape, if you would like to return.